Refund policy

Thank you for shopping with AAARAM. We are dedicated to delivering premium, high-performance ergonomic solutions to enhance your comfort and productivity. Because ergonomic products involve precise manufacturing standards and complex logistics, we maintain a transparent, structured Return and Refund Policy. Please read the terms below carefully before placing your order:

1. Non-Customized Orders
For non-customized product purchases, returns are accepted exclusively under the following provisions:
- Reporting Window: Any request for a return must be formally submitted within 48 hours of delivery as recorded by our courier partner's tracking system. Requests received after this window will not be eligible for consideration.
- Eligibility Criteria: Returns must be accompanied by a valid, verifiable reason and comprehensive proof (e.g., photo or video documentation showcasing the issue or defect).
- Condition of Goods: Items must be completely unused, unassembled, and kept in their original packaging with all protective wraps, labels, hardware kits, and instruction manuals intact. Due to the high risk of transit damage, products that have been fully or partially assembled are not eligible for standard returns.

2. Customized & Personalized Orders
Products that have been customized with specific names, logos, or
configurations are manufactured uniquely for you.
- Crucial Exception Policy: Customized orders are entirely non-returnable and non-refundable under standard terms. Change of mind, ergonomic mismatch, or user preference errors do not qualify for a return.
- The Sole Exception: A return or replacement will only be authorized if you receive a completely incorrect product (i.e., an error on our production side where the delivered name or specification does not match your original order invoice).
- To initiate a claim for an incorrect custom order, you must email us within 48 hours of delivery. The email must contain clear, high-resolution photographs showing the error alongside the shipping label.

3. Claims & Initiation Process
To register a claim for either a standard return or an incorrect customized product, you must follow our formal intake protocol:
- Send an email strictly within the 48-hour delivery window to our official support desk: contact.aaaram@gmail.com
- Include your full name, order number, and a detailed summary explaining the claim. Attach high-resolution photographs or a clear video showing the product condition, the specific issue, and the outer shipping box with the carrier label visible.
- Review Timeline: Upon receipt of your email, our Quality Assurance team will review the documentation and provide a formal response and instructions within 2 to 3 business days.

4. Logistics & Prepaid Return Shipping
As a specialized direct-to-consumer business delivering heavy and bulky ergonomic equipment, we aim to make the return process as seamless as possible for approved claims:
- Complementary Return Shipping: For valid, approved standard returns and incorrect custom orders, AAARAM will cover the full cost of return logistics. Customers do not have to pay for return shipping.
- Courier Pickup: We will arrange a courier pickup at your delivery address and you have to hand over the packaged, unused product to the courier partner.

5. Inspection & Refund Issuance
Once the return shipment arrives at our warehouse, it will undergo a comprehensive quality control inspection to verify its condition and adherence to this policy.
- Approval: If the product passes inspection (pristine, unassembled condition in original packaging), your refund will be approved.
- Processing: Approved refunds will be processed automatically back to your original payment method within 7 to 10 business days. Please note that individual banking institutions may require additional processing time to post the credit to your statement.